Frequently asked questions
Where do you ship, and how will I know when my order is on the way?
Made to order in 2-5 business days. Free U.S. standard shipping over $75, with rates shown at checkout below that threshold. U.S. delivery typically takes 5-8 business days after shipment, and tracking is shared when available. We currently ship within the United States. See the Shipping Policy for details.
Can I change my order or shipping address after checkout?
Contact us as soon as possible with your order number and the details you want to update. We can review requests before an order moves into production or shipping, but changes are not guaranteed once preparation has started.
Are Starryve pieces ready to give as gifts?
Yes. Our selections are chosen for meaningful details, clear presentation, and a ready-to-give finish. Check each product page before checkout for item-specific notes if you are buying for a specific date or occasion.
How are items prepared before shipping?
Partner workshops handle hands-on finishing, packing, and inspection before an order leaves for shipment. The goal is clean details, secure presentation, and a finish that feels ready to give.
What should I do if my order arrives damaged, defective, or incorrect?
Order issue? Contact us within 7 days of delivery with your order number and clear photos so we can review and make it right. See the Refund Policy for eligibility and possible outcomes.
How can I reach your support team?
Use the form above or email contact@starryve.com. For order questions, include your order number. For product issues, include photos where relevant. We typically respond within 5 business days.